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1. Free trial and first payment
If you are not happy within 14 days of your first paid subscription, ask us and we refund it in full — no questions.
2. Cancelling later
- You can cancel any time from Plan & billing. Your site stays online until the end of the period you paid for, and the plan does not renew.
- Yearly plans cancelled after the first 14 days: we refund the unused full months, minus the 2 free months of the yearly offer.
3. Not refundable
Domains bought through us, add-ons already used (such as an Elite month that already started), and fees charged by payment gateways.
4. How refunds are paid
To the same payment method within 14 working days of approval. Bank and wallet timing may add a few days.
5. Orders from stores on Souqly
Each store sets its own return policy for its products. Contact the store directly; Souqly is not the seller.
Contact
Questions about this page: mohamedabdelkhalk11@gmail.com · WhatsApp